Refund Policy
Last updated: 29 September 2026
This Refund Policy explains when Trip Graber Pvt. Ltd. ("Trip Graber", "we", "us") refunds money paid to us, how refunds are processed, and how long they take. It should be read together with our Terms and Conditions and Cancellation Policy.
What This Policy Covers – and What It Does Not
This policy covers fees paid to Trip Graber, which means:
Planning fees for tour package guidance and customised travel plans
Consulting, integration, website and marketing fees paid under an agency engagement
This policy does not cover the cost of the travel itself. Airfares, hotel charges, transfers, activities, visa fees and insurance premiums are collected by, and refundable only by, the relevant supplier under their own rules. We are not the supplier of those services and we cannot refund money we never kept. Our role in a supplier refund is explained below.
Travel Planning Fees
Before work begins
If you cancel after paying the planning fee but before our planners have started work, the fee is refunded in full. No deduction, no questions.
Once work has begun
Once a planner has started on your requirement, the planning fee is not refundable. The fee pays for professional time, and by that point the time has been spent. This applies whether or not you go on to book the trip, and whether you book through us or elsewhere.
If we cannot deliver
If we are unable to deliver the plan or the guidance for any reason attributable to us, we refund the fee in full, regardless of how much work we had done.
Situations that do not qualify for a refund
To be clear about the cases that come up most often, the planning fee is not refundable where:
A visa application is refused or delayed. Visa decisions rest entirely with the authorities concerned, and the planning work was still delivered.
You change your mind about the destination, dates or budget after the plan has been prepared. We will revise the plan within the agreed rounds of revision, but a change of direction is new work.
Actual prices at the time of booking differ from the indicative budget in the plan. Fares and rates move constantly, and our budgets are estimates prepared in good faith, not quotations.
You decide not to travel, or the trip is cancelled by you or by circumstances, after the plan has been delivered.
Agency Engagement Fees
Work already delivered
Fees for consulting, integration, development or marketing work that has been delivered, and retainer amounts for a period already served, are not refundable.
Work paid for but not started
If an engagement is cancelled before a paid milestone or retainer period begins, the amount for that unstarted portion is refunded in full.
Work in progress
Where an engagement ends part-way through a milestone, we assess the work completed to that point against the agreed scope. You are charged for what was delivered and the balance, if any, is refunded. We will share the assessment in writing before processing it.
Advertising spend and third-party costs
Advertising budgets are spent on Google, Meta and similar platforms, and licences, hosting and API fees are paid to those providers. These are pass-through costs. Once spent or paid, they are governed by that platform's refund rules, not ours, and we cannot refund them. Where an advertising account sits in your name, any platform credit is returned to you directly by the platform.
If we cannot deliver
If we fail to deliver agreed work and cannot put it right within a reasonable period after you notify us in writing, we refund the fees paid for the undelivered portion.
Refunds from Travel Suppliers
Where we have arranged a booking on your behalf and you are entitled to a refund from the supplier, we will:
Raise and follow up the refund request with the supplier on your behalf
Keep you informed of what the supplier has confirmed
Pass the refunded amount on to you as soon as we receive it, if the payment was originally routed through us
What we cannot do is control the outcome or the timing. Airlines and hotels set their own cancellation charges and refund windows, and some fares and rates are non-refundable by design. Supplier refunds routinely take several weeks and, in some cases, considerably longer. Any service charge we have separately raised for handling a booking or a refund is for our time and is not refundable.
How to Request a Refund
Write to info@tripgraber.com from the email address associated with your enquiry or engagement, and include:
Your name and the mobile number you gave us
The invoice number or payment reference
The date and amount paid
What you are asking to be refunded, and why
We acknowledge every refund request within 3 working days and give you a decision, with reasons, within 10 working days. If we need something further from you, we will say so in that acknowledgement.
How Refunds Are Paid
Approved refunds are returned to the original payment method. We do not pay refunds in cash, to a third party's account, or to an account other than the one the payment came from, except where the original method is no longer available and you provide written confirmation of an alternative.
Once approved, we release the refund within 7 working days. How long it then takes to appear depends on your bank or card issuer, and is typically a further 5 to 10 working days. Payment gateway charges, bank charges and foreign exchange differences are deducted from the refunded amount where the payment processor does not return them to us.
Goods and Services Tax
Where GST was charged on an invoice and the underlying amount is refunded, the GST on the refunded portion is refunded with it and a credit note is issued.
Chargebacks
If you believe a charge is wrong, please raise it with us first. Refunds are far quicker to resolve directly than through a chargeback. Where a chargeback is raised without contacting us, we will respond to the card issuer with our records of the engagement and the work delivered, and we may suspend any active engagement until the matter is resolved.
Changes to This Policy
We may update this policy from time to time. The revised version applies from the date it is posted on this page. Refund requests relating to engagements agreed before a change are assessed under the policy in force when that engagement was agreed.
Contact Us
For any question about a refund:
Trip Graber Pvt. Ltd.
A70 – 2nd Floor, Sector 2, Noida 201301, Uttar Pradesh, India
Email: info@tripgraber.com
Phone: +91-7500000299
Hours: Monday to Saturday, 8 am – 5 pm IST
